Pebbles Rentals Limited
Agency Booking Terms and Conditions
Except where otherwise specified, we, Pebbles Rentals Limited of Norfolk Chambers, Norfolk Street, Glossop, Derbyshire, SK13 7QU, act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or principal or other person(s) or party(ies) connected with the arrangements. For all arrangements, your contract will be with the supplier or principal of the arrangements (the “Supplier”) in question.
Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Supplier you contract with and you are advised to read both carefully prior to booking. The Supplier’s terms and conditions may limit and/or exclude its liability to you. Copies of applicable conditions are available on request from us.
You may decide to make one or more bookings with us at the same time. Whatever you decide, we will treat each element as a separate booking so that the price charged in total for the booking of more than one element will always equal the prices charged separately for each individual element. To help you to identify which element you would like to book, prices on our website are listed by element and each element of the booking is available to buy separately at the same price as it would be if more than one element is booked. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
All arrangements which we provide or which are sold through us are not an offer by us to sell any arrangements, but an invitation to you to make an offer to the Supplier of the arrangements. We are free to accept that offer on behalf of the Supplier or to reject it.
By making a booking with us, you agree that:
- you have read these Agency Terms and Conditions and agree to be bound by them on behalf of yourself and all persons named on the booking;
- you are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
1. Booking and Payment
In order to confirm your chosen arrangements, you must pay a deposit as required by the Supplier of the arrangements in question (or full payment if booking within two months of departure). The deposit will usually be 25% of the total cost of your arrangements, but we will advise you at the time of booking if your Supplier requires a different deposit. You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the Supplier will exist when we send you a confirmation on their behalf.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you, usually this will be 60 days prior to departure, but we will advise you prior to booking if your Supplier requires full payment by a different date.. If full payment is not received by the balance due date, we will notify the Supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.
Except where otherwise advised or stated in the booking conditions of the Supplier concerned, all monies you pay to us for arrangements will be held on behalf of the Supplier(s) concerned.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Many Suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
4. Special Requests
If you have any special requests, please let us know at the time of booking. We will pass on all such requests to the Supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
5. Inclusions and Exclusions in the Rental Rate
The Supplier of your arrangements will typically include the following in your rental rate:
- Cleaning and meeting upon arrival;
- Cleaning of accommodation upon exit (subject to an extra charge if, in the reasonable opinion of the Supplier, excessive cleaning is required);
- Linen and towels;
- Internet access (where available);
- 24 hour emergency assistance;
- General assistance between the hours of 10:00 and 18:00;
On the other hand the Supplier of your arrangements will not usually include the following in your rental rate:
- Additional linen and towels;
- Insurance for personal items;
- Unjustified or excessive call outs to fix problems caused by you;
Should your particular apply any Inclusions / Exclusions which differ to those listed above, we will endeavour to advise you prior to booking.
6. Damage and Utility Deposit
All of the Suppliers who we work with require that a Damage and Utility deposit is provided by you, in order to make a booking of arrangements. We are authorised by our Suppliers to take such a deposit on their behalf. Accordingly, when making a booking you agree to provide us with a valid credit card at the time of booking and upon arrival. You further agree to us blocking an amount on the card and taking valid payments where appropriate in relation to any damage or loss which you cause to the arrangements, on behalf of the Supplier.
All credit cards must be valid for the duration of your stay. If your card has expired before arrival, we or the Supplier will require alternative details. For standard apartments it is usual for the Supplier to require us to block £500 without prior notice up to seven days before your stay with the Supplier. Suppliers of Villas and Luxe properties require higher security deposits which are also blocked from a credit card. Failure to provide a suitable credit card on request will give the Supplier the right to terminate the contract with you and you may be asked to leave your arrangements. Your credit card details will be noted by us and stored for the duration of your stay and for up to one month afterwards. Details will then be destroyed.
By providing your details to us you are authorising us to charge your card should the Supplier deem this necessary in any circumstances and to apply an administration fee of up to £250. We are entitled to charge a card, on behalf of the Supplier, to reimburse for damage or other losses for up to £2,000. As noted above, Supplier normally include all utilities the rental rate, however, should utility costs be excessive or prohibited telephone calls or films ordered during your stay, we, on behalf of the Supplier, reserve the right to charge your card for the excess amount plus an administration charge to a maximum of £250.
In the event of any dispute regarding damage, you agree that your card will still be charged as we consider appropriate, on behalf of the Supplier. The dispute will then be resolved through normal legal channels.
7. Changes and Cancellations by You
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes to us by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier of your arrangements. The Supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure).
In addition you must pay us an administration fee, as follows:
- £50 for any amendments to the date of a booking made more than three months before your stay; or
- £100 for amendments to the date of a booking made less than three months before your stay; or
- £100 for amendments to the property booked made more than three months before your stay; or
- £150 for amendments to the property booked made less than three months before your stay; or
8. Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative travel arrangements offered by the Supplier but we will have no further liability to you.
9. Our Responsibility for Your Booking
Your contract is with the Supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Visa, passport and health requirements
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Foreign & Commonwealth Office (FCO)
The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. For the latest travel advice from the Foreign & Commonwealth Office click here.
Because the contract for your arrangements is between you and the Supplier, if you have a problem whilst on holiday, this must be reported to the Supplier or their representative immediately. If you fail to follow this procedure there will be less opportunity for the Supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you wish to complain when you return home, write to the Supplier. You will see their name and contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact us and we will act as a mediator between you and the Supplier. We also accept complaints through the EU Online Dispute Resolution Platform
12. Law and Jurisdiction
These Agency Terms and Conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction over any dispute or matter arising out of these Agency Terms and Conditions (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)
13. Accommodation Ratings and Standards
All ratings are as provided by the relevant Supplier. These are intended to give a guide to the services and facilities you should expect from your arrangements. Standards and ratings may vary between countries, as well as between Suppliers. We cannot guarantee the accuracy of any ratings given.
14. Documentation and Information
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier(s) in question and are intended to present a general idea of the services provided by the Supplier(s) in question. Not all details of the relevant services can be included on our website. All arrangements shown are subject to availability. If you require any further details, in respect of any arrangements or any other services please contact us.
15. Service Charges
In certain circumstances we reserve the right to apply a service charge for the services we provide.
|Cancellation or amendment||As set out in Clause 7.|
|Special requests after booking has been confirmed||£20 each request|
|Collection of surcharges/additional taxes||£5|
|International telephone/fax calls||Cost of calls + £10|
|Bookings under £100 in value||£10|