Covid-19 policy: June ‐ December 2020
ONLY VALID FOR NEW BOOKINGS MADE AFTER JUNE 2020 FOR STAYS JUNE ‐ DECEMBER 2020
We appreciate guests are nervous about booking in case travel plans are disrupted due to Covid-19. The aim is to balance these new guest circumstances with the owners' needs for either certainty, or not tying up availability dates that are then opened up last minute due to a cancellation.
We urge guests to consider booking later than they might normally do if they are unable to get travel insurance. Many more guests are now booking a week before travel, so they can lower the risk of travel disruption. It is also better suiting many guests to book for a shorter duration than anticipated stay, and then extend a stay once you arrive without disruption. The disadvantage is the property may receive another booking. The advantage is guests lower the risks associated with a cancelled flight.
Availability carries discounted rates (shown in yellow).
Here's some info on our temporary policy which we'll review in December 2020.
Between June 2020 ‐ December 2020 inclusive, our owners have agreed to a uniform cancellation policy which will override sections 2 (Payment) and 8.2 (Cancellations by you) of all owners' cancellation policies.
( Under normal terms of business, our owners select either FIRM / RELAXED / FULLY FLEXIBLE. Details of the owner's terms of business can be found on all listing pages, and at check-out. If you prefer to see which apartments have adopted a RELAXED or FULLY FLEXIBLE rather than the more stringent FIRM policy, please use the search filter and tick these cancellation policies).
The Covid-19 cancellation policy in place for bookings made between 1 June ‐ 31 December, for dates between 1 June ‐ 31 December is:
- The Reservation deposit remains non-refundable, however upon cancellation by you due to proven travel disruption of Covid-19, you will receive a 20% discount code redeemable off a future stay valid until 31 December 2021;
- The second payment, usually paid by you 60 days before your arrival date, will be due just 21 days before arrival.
If payment is not made 21 days before arrival, the booking is automatically cancelled;
This interim cancellation policy can only be used once per booking.
When you arrive between June ‐ December 2020
We are confident our usual standards of cleaning are of the highest level, but we realise the Coronavirus / Covid-19 crisis requires us to go a step further.
We can assure all our guests that the apartment will have been fully aired and completely disinfected with approved disinfection products and our bedding & linen professionally laundered to ensure their safety. We also guarantee of at least one night gap between arrivals / departures to allow us to achieve this.
Furthermore, we are happy to provide guests with contact-free key collection if desired.
On arrival in welcome baskets, you'll also find a travel size hand sanitiser in case you were travelling with liquid restrictions.
Baby cots, baby high chairs and beach towels are temporarily available for deliveries only (no office pick-ups) to allow for professional clean between their use.
We are currently on a skeleton staff, with staff working remotely. You may find it easier to contact us by email rather than telephone. We're sorry for this limit to our usual service. Thank you for your understanding of this change during the Coronavirus pandemic and its impact on the travel industry.
Email: email@example.com. If emailing about an existing reservation, it greatly assists if you can put in the subject heading the apartment and date of stay into the subject heading.
By phone: +33 (0)161 850 5557 (UK) +33 (0)4 97 20 27 30 (FR). During this stage of Covid, we are only available to take calls between 10am ‐ 11am and 3pm ‐ 4pm. If we are unable to pick up (because we are on the phone) please leave us a brief message stating any apartment name, booking name and why you are calling. We’ll call you back. Please do not hang up and try again later – this clogs our system with messages of abandoned calls, and makes it harder for us to call you back.
Over 5,000 of our guests have now stayed with us 10 or more times. For those guests used to visiting us at our French office, please note the change of office address above.
We cannot wait to welcome you back to Nice Pebbles when the time is right for you.