Covid-19 policy: January ‐ December 2021
ONLY VALID FOR NEW BOOKINGS MADE IN 2021 FOR STAYS STARTING JANUARY ‐ DECEMBER 2021
As we all grapple with what the pandemic throws at us, it comes with great sadness that we haven't seen many of our regular guests in 2020. some guests have stayed with us over 50 times now, and over 20,000 guests have stayed 10+ times. We thank each of you for your kind words and hearing that you are itching to come back to Nice just as soon as you are able. May we take this opportunity to say a heartfelt thank you to everyone for their ongoing loyalty and kind words through these challenging times.
As an agent, we have always walked a fine line where we have to satisfy both an owner and a guest, as well as keep a roof over our business head. We don't have shareholder deep pockets, but what we do have is what we've always had ‐ the ability to deliver personal service to all guests through our fully managed portfolio. A great stay for all guests will always be at the heart of everything we do, and what every owner we take onto our portfolio wishes to deliver ‐ through us ‐ for their guests.
We are sorry that currently, due to the pandemic, we aren't as available on phones and on line for the 12 hours a day that many guests will be used to, but we do respond to emails and voicemails daily, and guests in situ will still have emergency contacts. If you do wish to contact us about booking, email will currently be the quickest way to communicate. Guests can also book online with real time availability 24/7, and discounting is already shown on calendars (look for the yellow) or calculated by the system for a longer stay.
Owners' cancellation policies (either FIRM / RELAXED / FULLY FLEXIBLE) can be seen at any time on the property listing page, above and below the property calendar on a link. Guests are also shown these terms before finalising their booking. If a FULLY FLEXIBLE cancellation policy is important to you, as you may wish to cancel up to 7 days before travel, you can also use the search filters on the left to see which properties offer this.
Policy for new bookings made between January 2021 ‐ 31 December 2021
Whilst across the world we are implementing vaccines and there's talk of a new normal by the Spring, we appreciate guests are nervous about booking in case travel plans are disrupted due to Covid-19. We still suggest that up to April 2021, guests may prefer to book more last minute than months in advance. Many guests are also booking for a few days, and then extending stays once they arrive. This approach gives both guest and owner the best outcome; a guest does not tie up dates of availability, only to cancel, and a guest does not lose funds.
Between 1 January 2021 ‐ 31 December 2021 inclusive, our owners have agreed to a uniform cancellation policy which will override sections 2 (Payment) and 8.2 (Cancellations by you) of all owners' cancellation policies.
( Under normal terms of business, our owners select either FIRM / RELAXED / FULLY FLEXIBLE. Details of the owner's terms of business can be found on all listing pages, and at check-out. If you prefer to see which apartments have adopted a RELAXED or FULLY FLEXIBLE rather than the more stringent FIRM policy, please use the search filter and tick these cancellation policies).
The Covid-19 cancellation policy in place for bookings made between 1 January 2021 ‐ 31 December 2021, for arrival dates between 1 January 2021 ‐ 31 December 2021 is:
- The Reservation deposit remains non-refundable, however upon cancellation by you due to proven travel disruption of Covid-19, you will receive a 20% discount code redeemable off a future stay valid until 30 December 2022;
This interim cancellation policy can only be used once per booking.
New reservations with arrival dates later than 31 December 2021 will be subject to the standard terms shown on our website.
When you arrive between January 2021 ‐ December 2021
We are confident our usual standards of cleaning are of the highest level, but we realise the Coronavirus / Covid-19 crisis requires us to go a step further.
We can assure all our guests that the apartment will have been fully aired and completely disinfected with approved disinfection products and our bedding & linen professionally laundered to ensure their safety. We also guarantee of at least one night gap between arrivals / departures to allow us to achieve this.
Furthermore, we are happy to provide guests with contact-free key collection if desired.
On arrival in welcome baskets, you'll also find a travel size hand sanitiser in case you were travelling with liquid restrictions.
Baby cots, baby high chairs and beach towels are temporarily available for deliveries only (no office pick-ups) to allow for professional clean between their use.
We are currently on a skeleton staff, with staff working remotely. You may find it easier to contact us by email rather than telephone. We're sorry for this limit to our usual service. Thank you for your understanding of this change during the Coronavirus pandemic and its impact on the travel industry.
Email: firstname.lastname@example.org. If emailing about an existing reservation, it greatly assists if you can put in the subject heading the apartment and date of stay into the subject heading.
By phone: +33 (0)161 850 5557 (UK) +33 (0)4 97 20 27 30 (FR). During this stage of Covid, we are only available to take calls between 10am ‐ 11am and 3pm ‐ 4pm. If we are unable to pick up (because we are on the phone) please leave us a brief message stating any apartment name, booking name and why you are calling. We'll call you back. Please do not hang up and try again later ‐ this clogs our system with messages of abandoned calls, and makes it harder for us to call you back.
We're counting down the days until we can all travel as before, and enjoy holidays again without giving Covid a second thought. Until then, stay safe and take care.