Covid-19 policy: June ‐ October 2020
ONLY VALID FOR NEW BOOKINGS MADE AFTER JUNE 2020 FOR STAYS JUNE ‐ OCTOBER 2020
We appreciate guests are nervous about booking in case travel plans are disrupted due to Covid-19.
We know some guests are now unable to get travel insurance to cover Covid and so are not afforded the same insurance luxury of guests who booked before the pandemic.
As the light at the end of the lockdown tunnel beckons, and our guests once again can come and stay with us, here's some info on our temporary policy which we'll review in October 2020.
Between June 2020 ‐ October 2020 inclusive, our owners have agreed to a uniform cancellation policy which will override sections 2 (Payment) and 8.2 (Cancellations by you) of all owners' cancellation policies.
The Covid-19 cancellation policy in place for bookings made between 1 June ‐ 31 October, for dates between 1 June ‐ 31 October is:
- The Reservation deposit remains non-refundable, however upon cancellation by you due to proven travel disruption of Covid-19, you will receive a 20% discount code redeemable off a future stay valid until 31 December 2021;
- The second payment, usually paid by you 60 days before your arrival date, will be due just 21 days before arrival.
If payment is not made 21 days before arrival, the booking is automatically cancelled;
This interim cancellation policy can only be used once per booking.
When you arrive between June ‐ October 2020
We are confident our usual standards of cleaning are of the highest level, but we realise the Coronavirus / Covid-19 crisis requires us to go a step further.
We can assure all our guests that the apartment will have been fully aired and completely disinfected with approved disinfection products and our bedding & linen professionally laundered to ensure their safety. We also guarantee of at least one night gap between arrivals / departures to allow us to achieve this.
Furthermore, we are happy to provide guests with contact-free key collection if desired.
On arrival in welcome baskets, you'll also find a travel size hand sanitiser in case you were travelling with liquid restrictions.
Baby cots, baby high chairs and beach towels are available for deliveries only to allow for professional clean between their use.
If you have any further questions please do not hesitate to get in touch with a member of the team: email@example.com.
We are currently on a skeleton staff at the reservations office, working odd hours to try and work around home schooling and the government employee retention scheme in place until October 2020.
If emailing about an existing reservation, it greatly assists if you can put in the subject heading the apartment and date of stay into the subject heading.
We cannot wait to welcome you back to Nice Pebbles when the time is right for you.