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Booking Terms and Conditions

These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with the Property Owner / Supplier listed on your confirmation invoice ("we" or "us"). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  2. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1. The Contract

These booking conditions will form the basis of the contract between us. When you ask for your booking to be confirmed and you pay a non-refundable deposit (or pay in full if you are booking within 2 months of departure), a contract will exist as soon as we issue you with a confirmation invoice or our agent issues you with an invoice on our behalf. It is your responsibility to check this confirmation invoice and to urgently advise your agent if there are any errors or omissions. It is your responsibility to ensure that all names are shown exactly as written in each passenger's passport. It may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.

2. Payment

Payment with a credit or debit card is required to make a reservation. A deposit of 25% of the cost of your arrangements is required in order to place a booking and secure your desired dates for our property.

The remaining balance outstanding will be due no later than 2 months prior to departure. For reservations made less than 2 months before departure, full payment will be required at the time of booking. If we do not receive all payments due in full by their due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in the Cancellations section below.

3. Pricing

The price of your arrangements will be confirmed on booking.

The price of your confirmed booking is subject at all times to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in the currency exchange used to calculate your arrangements any or all of which may result in a variation of the price of your arrangements.

4. Accuracy of descriptions and offers

We endeavour to ensure that all of the information and prices which we advertise are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.

It is your responsibility to satisfy yourself that the style, type, standard and location of the accommodation chosen suits your purpose. All necessary information to do this is on our agent's website and our agent is able to answer any questions you may have prior to booking. You are asked to read our agent's particular pages carefully including previous guest comments and the advertised amenities and to verify any aspect you consider unclear prior to booking.

Descriptions of the property are subjective and are used in good faith as an opinion and not as a statement of fact. Please make further specific enquires of our agent to ensure that our descriptions are likely to match any expectations you may have of the property.

5. Inclusions and Exclusions in the Rental Rate

You will be met by the property agent on arrival. Payment for cleaning and meeting is included in the rental rate. Cleaning of the apartment by our agent on exit (subject to extra charge if, in our reasonable opinion, excessive cleaning is required on exit) and linen and towels are also included in the rental rate. Internet access (where and when available) and utilities are included in the rental rate. 24 hour emergency assistance is also included in the rental rate as is telephone assistance to enhance the enjoyment of your holiday between the hours of 10am - 6pm.

Additional linen and towels and any extra services made on request are not included in the rental rate. Insurance for Guests' personal items such as luggage, valuables or cash is not included in the rental rate. Unjustified and excessive call outs (in our agent's reasonable opinion) to fix problems in apartments caused by you or when you are not following instructions correctly are not covered in the rental rate and in our, or our agent's, discretion may be charged a minimum of £50 a call out. Examples include, but are not limited to, not checking an appliance is plugged into the electricity, not locating the button to turn on the oven hob/stove, not using the correct key, losing keys, leaving keys in properties or leaving set of keys inside the lock of the door.

6. Damage and Utility Deposit

When placing a booking you agree to provide us with a damage deposit to cover any damage caused during your stay in our property. We authorise our agent, with whom your booking will be placed, to take the damage deposit on our behalf. Accordingly, when making a booking you agree to provide our agent with a valid credit card at the time of booking and upon arrival. You further agree to our agent blocking an amount on the card and taking valid payments where appropriate in relation to any damage or loss which you cause to the arrangements, on our behalf.

All credit cards must be valid for the duration of your stay. If your card has expired before arrival, we or our agent will require alternative details. The amount of the deposit that we require will be confirmed to you upon booking. Failure to provide a suitable credit card on request will give us the right to terminate the contract with you and you may be asked to leave our property. Your credit card details will be noted by our agent and stored for the duration of your stay and for up to one month afterwards. Details will then be destroyed.

By providing your details to us you are authorising our agent to charge your card should we deem this necessary in any circumstances and to apply an administration fee of £250. Our Agent is entitled to charge a card, on behalf of us, to reimburse for damage or other losses for up to £2,000. As noted above, we normally include all utilities in the rental rate, however, should utility costs be excessive or prohibited telephone calls or films or subscriptions ordered during your stay, our agent, on our behalf, reserve the right to charge your card for the excess amount plus an administration charge of £250.

In the event of any dispute regarding damage, you agree that your card will still be charged as our agent considers appropriate, on our behalf. The dispute will then be resolved through normal legal channels.

7. Check In and Check Out

Our standard check in time is 4pm. Our supplier may offer Travel Extras which will secure you an earlier check in time if such extras have been pre-paid before your arrival. Through our supplier, we operate flexible times for arrival up to 8pm. After 8pm a surcharge of £72 has to be charged because Pebbles Concierge (who we contract with for all management of our apartment) are prohibited under French employment law to ask salaried staff to attend. Consequently, we have to contract with self-employed agents who need paying separately and who command a higher fee. If preferred and only if the property is located in Nice area, Pebbles Concierge can order a special private transfer where the chauffeur will provide keys to the property instead of a meet and greet. Both packages can be booked on our Agents website during checkout. This is a choice and all guests arrivals after 8pm can also choose to stay elsewhere until 9am the next day when Pebbles Concierge will check you into the property free of any extra charge. After 11pm it is usually not possible to check in until 9am the next day, unless you have already arranged this with our agent. Check in will then take place the following morning at a time agreed by you and the agent.

Our check out time is 12 noon. Our supplier may offer Travel Extras which will secure you a later check-out time if such extras have been pre-paid before your arrival. Storage of luggage is free during the office hours at our agent's office at 20 rue de l'Hotel des Postes. Outside opening hours our agent has an arrangement with the Hotel Lafayette (32 rue de L'Hotel des Postes www.hotellafayettenice.com) where you can leave luggage for a small fee. The price is approximately 20€, payable at reception. This is a price per group, no matter how many suitcases and bags. Use of toilet facilities and Wi-Fi is included in the price. If a very late check out is important to you, consider booking an extra night.

8. Changes or Cancellations

8.1. Changes made by you to a confirmed booking

If you wish to make alterations to your booking after the contract is formed, we will seek to accommodate your request where it is reasonable to do so. Such changes are at our sole discretion and an administration fee may be payable. Please contact our agent, in writing, should you need to make a change to your booking.

8.2. Cancellation by you of a confirmed booking

If you choose to cancel your booking you must do so in writing, requests for cancellations should be made to our agent. The date of cancellation shall be the date the cancellation letter/email is received and acknowledged by our agent. The person submitting the booking form must authorise the cancellation.

We strongly recommend that you take out full travel insurance, which includes cancellation cover. As we incur costs from the time you make your booking, you agree that if you cancel your booking or any element(s) of it, you will compensate us for our expenses and losses up to the maximum of the booking cost.

The Reservation deposit is non-refundable. Any other monies that we have received from you will be refunded as follows: over 28 days before arrival, 50% will be refunded; over 14 days before arrival, 25% will be refunded. Less than 14 days before arrival there will be no refund save for the monies that would have been due on arrival. To comply with money laundering regulations, our refunds can only be made by direct payment back to the credit card the monies were received from. In some cases you may incur your bank's small handling charge for this service. Should you wish to claim for any lost monies through your insurance company, then we will assist as far as possible.

Our cancellation charges increase the closer to your confirmed departure date that your written cancellation is received, and acknowledged by our agent. This is because we may have to pre-pay certain suppliers and there is also a reduced opportunity for us to re-sell your booked arrangements as we near the departure date.

PLEASE NOTE: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. We cannot refund any monies that have been paid to the agent for extra services, government charges, credit card fees or administration costs they may levy or incur.

8.3 Changes or Cancellations by us

We may in exceptional circumstances be required to cancel your booking in which case we will provide you with a full refund of all monies paid. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.

No refund will be paid if we cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Very rarely, we may be forced by "force majeure" (see Clause 10 below) to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

9. Our Liability
  1. We will have no liability for any personal injury that arises during your use of the services, unless any such injury is caused by our negligence. Please note that it is your responsibility to show that we have been negligent if you wish to make a claim against us and whether or not we have acted negligently will be judged in accordance with the local health and safety standards.

  2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

    1. The act(s) and/or omission(s) of the person(s) affected;
    2. The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
    3. nusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
    4. An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause in the following ways:

    1. Loss of and/or damage to any luggage or personal possessions and money,

      The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because you are assumed to have adequate insurance in place to cover any losses of this kind.
    2. Claims not falling under (a) above or involving injury, illness or death

      The maximum amount we will have to pay you in respect of these claims is the price paid by or on behalf of the person(s) affected in total.

  4. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves strictly in accordance with the complaints procedure set out in these conditions.

  5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

  6. Please note we cannot accept any liability for:

    1. Any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

    2. Any business losses.

  7. We will not accept responsibility for services or facilities which do not form part of our agreement with you. For example any excursion you book whilst away.
10. Force Majeure

Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather conditions and all similar events outside of our own or the relevant supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

11. Building and Development Work

We will endeavour to advise you of any building or refurbishment work underway at the property you have booked; we cannot anticipate where work will take place outside of the grounds. We strive to maintain high standards in our accommodation, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.

12. Mechanical, Electric and Technical Failures

We cannot be held liable for any unforeseen mechanical, electrical and technical failures such as television, cable service, internet connection, satellite television, appliances, air-conditioning, etc. We, or our agent, will endeavour to fix or replace machines in the event of failure as quickly as possible. Compensation will be offered as we consider appropriate for the level of disappointment incurred for such failures. Should we offer refunds or alternative accommodation this will be at our absolute discretion.

Where Wi-Fi is advertised in our properties, access is free unless stated otherwise. However, the internet consumption may be limited by the provider and we offer no guarantees that the internet connection will be available for the duration of your stay. The internet connection should not be relied upon for business or work purposes. Where internet is required for business or work, the guest should make their own arrangements. Where an internet connection is not available, we operate a policy of a maximum of £20 compensation for up to 7 days stay. We cannot be held responsible for the non-compatibility of your device with the modem.

13. Utilities

Where applicable, you should note that the weather can have an effect on the temperature of the pool and guests should be aware that heavy rain or adverse weather conditions may mean the pool cannot be realistically heated to a comfortable temperature.

We cannot be held liable for any unforeseen failure of electricity, water or gas. In the event of failure that either we or our agent are unable to rectify within 24 hours, a full refund will be offered to you and you will be required to vacate the property.

You must accept when making a booking with us that electricity and water supply may not be as reliable as in the UK and natural short breaks in supply do occasionally occur and we cannot be held responsible for this or any other lack of facility or circumstance which is beyond our control.

14. Access to Authorized Personnel

The acceptance of these Terms and Conditions means you agree that persons authorised by us or our agent including tradesmen and staff may enter the property during your stay with us to carry out necessary repairs and maintenance as appropriate. We will ensure as far as possible that you are notified of their arrival and will try as far as possible to arrange visits at a time convenient to you, to respect your privacy, and not interrupt your stay.

15. Disabled Clients

If you have any disabilities or health issues that may need special provisions it is extremely important that we make the necessary arrangements for your stay with us to go smoothly.

We therefore insist that you contact our agent on +44 (0)161 471 1006 before completing any reservation on-line to ensure that the accommodation is suitable for you.

Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give our agent full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

16. Behaviour

All guests staying with us are expected to conduct themselves in an orderly and acceptable manner. If in our opinion or in the opinion of our agent, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your booking arrangements with us immediately.

In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party.

17. Your Responsibilities during your Stay and on Departure To Avoid Additional Charges

It is your responsibility to keep windows and doors closed whilst air-conditioning is in use within the property and not to leave the air-conditioning on whilst the property is unoccupied. Excessive use of air-conditioning will be charged for.

The maximum occupancy (excluding infants) is determined by the number of bedrooms, and the bedroom accommodation. The maximum occupancy will be confirmed to you upon booking. Any over occupation of the property which has not been previously agreed to, in writing, and prior to the stay, will result in additional charges. If the property cannot feasibly support the extra occupation due to a risk of health or safety or other issues, then you will be asked to vacate the property immediately and no refunds or compensation will be payable in such circumstances.

Use of the property for anything other than residential use which has not been previously agreed to, in writing, and prior to the stay, will result in additional charges. This includes but is not restricted to filming, photography shoots, weddings and parties.

You must vacate the property on time. Due to the inconvenience it can cause to arriving guests, we reserve the right to charge for additional occupancy on a daily basis if the property is not vacated at the agreed time.

It is expressly forbidden to smoke in the property. We reserve the right to impose a fine of up to £500 if we find any evidence of smoking in the property during your stay or on your departure.

18. Pets

For the comfort of all guests, we are afraid that we do not allow pets in our property. Should you bring your pet with you in contravention of this policy, you will be fully responsible for all cleaning and related charges which we incur as a result.

19. Travel Insurance

You must have adequate travel insurance in place, suitable for your booked arrangements and your particular needs. Your booking with us does not include travel insurance and we can not be held responsible for any liability, expenses or losses you may incur as a result of having failed to obtain adequate insurance.

20. Passports, Visas and Health requirements - Your responsibilities

The following information is for guidance only, and it remains your responsibility to check the most up to date requirements before you travel.

Any passports, visas, health inoculations and other travel documents required for your holiday must be obtained by you, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred as a result of failure to comply with such requirements. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements.

21. Complaints

If you have a problem during your stay, please inform our local agent Pebbles Concierge immediately, who will endeavour to put things right. If your complaint is not resolved locally please contact our retail agent Mirko Media (trading as Nice Pebbles) direct on +44 (0)161 471 1000 or email reservations@pebblesrentals.com or in writing to 11 Scotty Brook Crescent, Glossop SK13 8UG. Our agent will forward details of your complaint to us and we will do our very best to sort out the problem for you.

Failure to contact us or our agent whilst abroad may affect your rights under this contract. Should any problem remain unresolved please notify us in writing within 28 days of your return. Full contact details are listed in your booking documentation.

22. Jurisdiction

These Booking Conditions and any agreement to which they apply are exclusively governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of England and Wales.